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General Information

Q: How can I view prices in my local currency?
A: Our store has a currency converter installed. To view prices in your local currency, please switch the region at the top-right corner of the page.

Q: What if I’m not satisfied with the product?
A: If you have any issues with the product, please contact us before leaving a negative review. We’ll do our best to resolve the issue until you’re fully satisfied.

Shipping & Delivery

Q: How long does it take to receive my package?
A: Order processing takes 1–3 business days. Delivery usually takes 7–25 business days. So the total time is around 8–28 business days.

Q: Will my package be split into multiple shipments?
A: We’ve updated to a new logistics system. For orders under 2kg, your items will be shipped together in a single package.

Q: Will I be charged customs duties?
A: Orders shipped via standard or economy shipping will not incur customs duties.

Q: What shipping options do you offer?
A:Standard Shipping: 7–25 business days with full tracking (carriers:Packet, CNE, China Post, Yanwen). Free for orders over $20.

Express Shipping: 7–14 business days with full tracking (carriers: DHL, UPS, TNT, FedEx).

Q: Do you support wholesale orders?
A: Yes, we support both wholesale and dropshipping. For more information, feel free to contact us via Instagram or email. We do not provide a full product list at this time.

Q: Do you ship worldwide?
A: Yes, we ship to over 200 countries around the world.

Q: What payment methods do you accept?
A: We accept the most popular credit and debit cards worldwide, as well as PayPal.
Examples: PayPal, VISA, MasterCard, Discover, JCB, ICICI, American Express, Diners Club International.

Q: How do I track my order?
A:

1. You can view your tracking number in your order details on our website (Note: tracking number is best viewed on desktop). Then visit https://www.17track.net/en to track your shipment.

2. You will also receive tracking details via your registered email (e.g., payment success, delivery status, etc.). Just use the tracking number on the same site to monitor your package.

Q: I accidentally clicked “Confirm Delivery.” Will my package still arrive?
A: Don’t worry! This action won’t affect your delivery. Your package is still on the way, and you can continue tracking it using your tracking number.

Fulfillment

Delivery typically takes 8–27 business days, depending on the item and shipping method.
Please note: During high-volume periods, there may be delays in online tracking updates from the logistics provider. However, your package is still in transit. Based on our experience, it always arrives—thank you for your patience!

In some cases, if you purchase multiple items, we may ship them in separate packages.

Contact Us

We’re happy to hear from you! Our team is here to assist with your questions or even provide style advice. Don’t hesitate to reach out—we’re always ready to help.

We offer support via:
Email: lazelleshop@gmail.com
Live Chat Hours:
Monday to Saturday — 8:30 AM to 6:30 PM (PST: 5:30 PM to 2:30 AM next day)

🌍 Q1: What countries do you ship to?

We currently ship to the following countries and regions:

📦 North America:
🇺🇸 United States, 🇨🇦 Canada, 🇲🇽 Mexico

🌍 Europe:
🇬🇧 UK, 🇩🇪 Germany, 🇫🇷 France, 🇮🇹 Italy, 🇪🇸 Spain, 🇳🇱 Netherlands, 🇧🇪 Belgium, 🇦🇹 Austria, 🇸🇪 Sweden, 🇵🇱 Poland, 🇮🇪 Ireland, 🇵🇹 Portugal, 🇭🇺 Hungary, 🇫🇮 Finland, 🇩🇰 Denmark, 🇳🇴 Norway, 🇭🇷 Croatia, 🇸🇰 Slovakia, 🇱🇹 Lithuania, 🇸🇮 Slovenia, 🇪🇪 Estonia, 🇨🇭 Switzerland, 🇨🇾 Cyprus

🌸 Oceania:
🇦🇺 Australia, 🇳🇿 New Zealand

🎎 Asia:
🇯🇵 Japan, 🇰🇷 Korea, 🇸🇬 Singapore, 🇪🇬 Egypt

🕌 Middle East:
🇦🇪 UAE, 🇶🇦 Qatar, 🇸🇦 Saudi Arabia, 🇧🇭 Bahrain, 🇱🇧 Lebanon, 🇯🇴 Jordan, 🇰🇼 Kuwait

🌎 South America:
🇧🇷 Brazil, 🇨🇴 Colombia

🌍 Africa:
🇿🇦 South Africa (Recipient ID required)

✨Note: Shipping to the USA has resumed, and we now cover all customs duties and tariffs for U.S. deliveries 💖

🚫 Unavailable Destinations:
❌ Morocco
❌ India
❌ Russia
❌ Ukraine
❌ Indonesia

⏰ Q2: How long does shipping take?

Shipping time starts after the order has been processed. 💼
Please allow 1–7 business days for packaging and preparation 💌

🛫 Estimated Delivery Times:

📦 Most orders ship within 1–3 days. During busy times (like sales or holidays), processing may take 5–7 days. If it exceeds that, we’ll upgrade to express delivery—no worries! 💨

😢 Q3: What if my package gets lost?

Don’t worry—we’ve got your back! 🫶

📌 If your package is lost in transit:
1️⃣ We’ll contact the courier to confirm.
2️⃣ If the issue is due to a wrong address you provided, we’ll email you to update it. The parcel will return to the regional warehouse and then be resent.

🎁 If your order is confirmed lost or has missing items, you can choose:
🔁 Reshipment via the fastest service
💰 Full refund

🚨 Special Cases:
If tracking shows “Delivered” and the courier provides proof of delivery 📸, but you haven’t received it, we recommend:
🧐 Check your mailbox and around your door
📹 Check any security cameras or ask your neighbors
👮♀️ If stolen, please file a police report—we’ll support you with documentation.

💌 We understand the frustration, and while courier services are out of our direct control, we’re here to help every step of the way! Please track your package regularly and contact us if anything seems off—we’ll always do our best to make things right 💕✨

4️⃣ Q: How do I contact you?

A: You can send an email to lazelleshop@gmail.com — we’ll get back to you as soon as possible!

Have a nice day :)